Support

Help with In-Tune for Android

For technical assistance, store questions, accessibility feedback, or privacy requests, contact Jazagora at:

To help us investigate a technical issue, include the In-Tune version, Android version, device model, and a short description of what happened. Please do not send audio recordings or sensitive personal information unless we specifically request information that is necessary to resolve your case.

Microphone is not detecting a note

• Confirm that microphone permission is enabled for In-Tune in Android settings.
• Move closer to the instrument and reduce background noise.
• Play one sustained note at a time and allow it to stabilise.
• Check that another application is not exclusively using the microphone.

The reading is unstable

• Reduce room noise and avoid placing the phone directly on a vibrating instrument.
• For acoustic instruments, sustain the fundamental note instead of a very short attack.
• For amplified instruments, keep the speaker at a moderate distance from the microphone.

No sound from the tone generator

• Raise the media volume and verify that the device is not muted.
• Check whether audio is being routed to Bluetooth headphones or another output.
• Switch the generator off and on again after changing audio output.

Safety

Begin with a low device volume, especially when using headphones or high-frequency tones. Stop playback if the sound feels uncomfortable.

Response and privacy

We aim to respond within a reasonable time. Information sent in a support request is handled as described in the In-Tune Privacy Policy.